Last Updated : 07/11/07
WTC Communications provides an email address for use in reporting abusive activities
originating from WTC Communications customers as outlined in the WTC Communications Acceptable
Use Policy. Please note, abuse originating from non-WTC Communications customers
cannot be handled by WTC Communications. Report those instances to the provider/site
who has authority over the abusive user.
- When reporting email or Usenet abuse, include a FULL copy of the
message, including headers. This information is required in order
for any action to be taken. In many cases, the From field is forged,
and is not the true origin. We cannot determine the origin of email
or news posts without full headers.
Information on how to reveal the full headers of an email can be found
in your email software documentation. Also, you may visit http://spamcop.net/fom-serve/cache/19.html
Full headers will contain at least one line beginning with "Received:".
- When reporting other types of abuse, include details such as log
files documenting the incident. WTC Communications cannot act on your word alone,
we must have documented proof of an incident. If possible, please
send such documentation in plain text format. In addition, reports
of port scans or probes must include a note of which time zone is
referred to by the reported date/time.
- Spam (UCE, UBE - unsolicited commercial or bulk email) originating
from outside the WTC Communications network should be reported to the network
or domain from which it originated. Note that the address in the "From:"
field is often forged. Some of the links below can help you determine
where the spam actually came from.
If complaints of spam to the originating network or domain do not
produce results (i.e. spam from that origin continues to be sent),
then report the spam to WTC Communications. We can and do block email to and from
networks or domains that refuse to stop sending spam.
- Send your report in an email message to email@example.com.
Due to the number of reports that may be submitted pertaining to a
single abuse incident, it is not always possible for WTC Communications
to respond to each and every report.
NOTE: The action taken on abuse reports will be at the sole discretion
of WTC Communications. Our intent is NOT to be The Net Police, but to simply do
our part to insure quality access and use of the Internet to all of
our customers and to the Internet community at large.
Related Resources :
Spam :(UCE, UBE - unsolicited commercial or bulk email)
Network and Internet security : (Port scanning and
probes, backdoor programs, viruses and worms)